Cardina

About Cardina

Cardina empowers support teams to visually assist customers via phone or chat. Its innovative screen-sharing feature allows agents to guide users in real-time, enhancing communication and reducing resolution times. Ideal for customer-centric businesses, Cardina facilitates immediate problem-solving, ensuring a seamless support experience and improved satisfaction.

Cardina offers tailored pricing plans designed to fit diverse business needs. Each subscription tier provides unique benefits, including enhanced support features and special discounts for long-term commitment. Upgrading unlocks additional tools and capabilities, making it an indispensable choice for businesses seeking to improve customer service effectiveness.

Cardina boasts an intuitive user interface prioritizing seamless navigation. Its layout fosters a smooth experience, allowing users to easily access features like screen sharing and collaborative tools. This user-friendly design enhances customer engagement and support interactions, ensuring that every user can utilize Cardina's capabilities effectively.

How Cardina works

Users begin their journey with Cardina by signing up for an account and completing the onboarding process. The platform’s simple interface allows agents to initiate a session with customers using a phone or chat. Once connected, agents gain access to real-time screen sharing, drawing tools, and collaborative features to guide customers effortlessly through their queries, addressing issues more efficiently than traditional methods.

Key Features for Cardina

Real-time Screen Sharing

Cardina's real-time screen sharing feature transforms customer support, allowing agents to see and interact with customers' screens. This unique capability enables instant troubleshooting and guidance, enhancing user experience and minimizing frustration during support calls, making Cardina a must-have tool for customer engagement.

Collaborative Drawing Tools

The collaborative drawing tools in Cardina allow support agents to illustrate solutions directly on the customer’s screen. This unique feature enhances communication by providing visual cues, ensuring customers understand actions to take, which leads to faster resolutions and a smoother interaction experience.

Session Recording and Review

Cardina includes session recording and review capabilities to enhance learning and compliance. This feature allows support teams to revisit past interactions, ensuring continuous improvement in service strategies. By analyzing these recordings, agents can refine their approach and maintain high standards of customer support.