Desku
About Desku
Desku is an innovative AI-powered customer support software that streamlines communication for E-commerce and SaaS businesses. By automating support inquiries, it enhances user experience, boosts agent efficiency, and offers valuable insights. Desku transforms customer interactions, enabling businesses to scale and improve satisfaction seamlessly.
Desku offers a free forever plan and a $19/month subscription. Each tier provides access to robust AI support features, enhancing customer service capabilities. Users can benefit from improved automation, responsiveness, and efficiency by upgrading, making Desku an invaluable tool for growing businesses seeking quality customer support.
Desku features a seamless, user-friendly interface designed to enhance navigation and customer interactions. Its clean layout and intuitive options facilitate easy access to key functionalities. This user-centric design ensures an enjoyable experience, allowing businesses to focus on enhancing customer support with Desku's innovative tools.
How Desku works
Users begin with an easy onboarding process on Desku, where they set up their account by integrating with existing systems and migrating data. Once onboarded, they can utilize features such as AI chatbots, live chat, and a knowledge base to streamline customer interactions. Desku's user-friendly layout allows teams to quickly access relevant tools, monitor inquiries, and enhance overall support efficiency.
Key Features for Desku
AI Chatbot Builder
The AI Chatbot Builder is a unique feature of Desku that enables seamless automation of customer inquiries. This no-code tool allows businesses to create custom chatbots easily, ensuring 24/7 customer support. By utilizing this feature, users can enhance engagement and streamline customer interactions effectively.
Live Chat Support
Desku's Live Chat Support feature enables real-time communication with customers, fostering instant interactions. This functionality enhances engagement and improves customer satisfaction by facilitating immediate assistance. Users benefit from the ability to connect with clients directly, ensuring a cohesive support experience tailored to their needs.
Knowledge Base Creation
Desku’s Knowledge Base Creation tool empowers users to build a self-service hub for customers, reducing repetitive inquiries. This feature allows businesses to effectively share valuable information and resources, enhancing customer independence while optimizing support operations. It directly contributes to higher satisfaction and reduced response times.
