Level AI
About Level AI
Level AI is designed to elevate customer support interactions through innovative AI solutions. Targeting contact center leaders, its unique generative AI capabilities streamline operations, automate quality assurance, and provide actionable insights, enabling teams to focus on customer satisfaction and performance improvement.
Level AI offers flexible pricing plans tailored to your business needs, starting with a basic plan for small teams and extending to premium tiers for large enterprises. Upgrading offers enhanced features like automated feedback and detailed analytics, maximizing return on investment for improved customer service and operational efficiency.
Level AI boasts a user-friendly interface that simplifies navigation for all users. Its clean layout allows seamless access to key features such as chat support, reporting tools, and feedback systems, ensuring an intuitive experience. The design is optimized for efficiency, helping users to get the most from the platform effortlessly.
How Level AI works
Users start by onboarding their contact center teams onto the Level AI platform. After a simple setup, they can access comprehensive training materials and tutorials. Navigating the platform, users engage with features like real-time analytics, automated QA, and feedback loops to enhance team performance, ensuring a smooth and productive experience.
Key Features for Level AI
Automated Quality Assurance
Level AI's Automated Quality Assurance feature ensures consistent service delivery by automatically scoring interactions at near 100% accuracy. This unique capability allows organizations to increase productivity, reduce costs, and enhance the customer experience, making Level AI an essential tool for contact centers.
Real-Time Intelligence
Level AI’s Real-Time Intelligence delivers actionable insights for each customer interaction, allowing teams to respond proactively to customer needs. This feature not only enhances decision-making but also enables organizations to address issues as they arise, improving overall customer satisfaction and operational efficiency.
Generative AI Coaching Plans
The Generative AI Coaching Plans feature empowers agents by providing personalized coaching based on their performance metrics. Level AI analyzes interactions to deliver evidence-based feedback, guiding agents towards improvement and enabling them to achieve their full potential in delivering superior customer service.
