Solidroad

About Solidroad

Solidroad is an innovative AI-powered coaching platform designed for customer-facing teams. It provides real-time feedback, live call scoring, and realistic conversation simulations, enabling teams to enhance their performance and training efficiency. With Solidroad's personalized coaching, users can effectively improve skills and drive better customer interactions.

Solidroad offers three pricing plans: Starter for $199/month (up to 10 users), Growth for $499/month (up to 50 users), and custom Enterprise solutions for larger teams. Each tier provides progressively advanced analytics, support, and coaching tools, ensuring users receive tailored benefits and enhanced training capabilities based on their needs.

Solidroad’s user interface is designed for ease and efficiency, ensuring a seamless experience for users. Its intuitive layout highlights essential features, like live call scoring and coaching simulations, making navigation effortless. The platform's user-friendly design enhances the accessibility and effectiveness of AI-driven training for customer-focused teams.

How Solidroad works

To begin using Solidroad, users sign up and onboard their teams, where they can integrate conversation tools. The platform enables real-time scoring of live calls, intuitive simulations, and custom feedback mechanisms tailored to individual reps. Users navigate easily through training resources and performance dashboards, allowing managers to monitor improvement and effectiveness continually.

Key Features for Solidroad

Live Call Scoring

Solidroad's live call scoring feature provides immediate, AI-driven feedback during customer conversations. This dynamic capability helps reps improve their skills in real time, ensures adherence to best practices, and enhances overall customer interactions, significantly boosting team performance and training outcomes.

Custom Scorecards

With custom scorecards, Solidroad allows teams to tailor evaluation criteria for their coaching sessions. This unique feature enables a personalized training approach, offering insights aligned with specific organizational goals and improving the effectiveness of coaching efforts across customer-facing teams.

Realistic Simulations

Solidroad's realistic simulations feature enables reps to practice conversations across various channels, including video, voice, chat, and email. This innovative aspect affordably prepares teams for real-life customer interactions, building confidence and enhancing their communication skills before they engage in actual calls.