AskLettie

About AskLettie

AskLettie is an AI-powered property management automation platform designed to streamline and professionalize tenant maintenance request handling. It functions as a 24/7 virtual property manager, operating directly through the WhatsApp messaging platform. The core system automates the entire triage process, from initial tenant contact to issue logging and resolution reporting. It is engineered specifically for UK landlords and letting agencies seeking to achieve operational efficiency, robust compliance, and enhanced tenant satisfaction. The primary value proposition lies in its ability to eliminate time-consuming phone calls, provide instant tenant support, and automatically generate a comprehensive, un-editable audit trail for every maintenance interaction. This addresses critical pain points such as manual log-keeping, slow response times, and the administrative burden of complying with evolving regulations like the Renters' Right Act and Awaab's Law. By leveraging expert-trained AI with visual analysis and live data access, AskLettie transforms chaotic, reactive maintenance management into a systematic, data-driven, and fully documented process.

Features of AskLettie

24/7 AI Triage via WhatsApp Integration

This feature provides continuous, automated intake and initial assessment of tenant maintenance requests through the ubiquitous WhatsApp platform. The AI engages tenants in natural conversation, asking clarifying questions to understand the issue without requiring landlord intervention. It eliminates the need for tenants to download a new app, ensuring high adoption rates and providing a seamless, professional communication channel that operates around the clock, including weekends and holidays, guaranteeing no request goes unlogged.

Visual AI Analysis for Fault Identification

The platform incorporates advanced computer vision capabilities that allow it to analyze photographs submitted by tenants. The AI is trained on thousands of real-world maintenance cases to instantly identify faults, assess their severity, and categorize the issue. This technical specification cuts through guesswork, reduces the back-and-forth for clarification, and enables precise triage, ensuring urgent matters are flagged immediately while providing accurate initial diagnostics for contractors.

Automated Compliance-Ready Audit Trail

Every interaction within the WhatsApp thread is automatically captured, time-stamped, and compiled into an un-editable log within the web dashboard. This creates a permanent, legal-grade record of all tenant messages, AI responses, and subsequent actions taken. The system is engineered to collect the necessary data points to demonstrate prompt action in line with regulatory requirements, forming a centralised evidence locker for invoices, certificates, and private notes.

Expert AI Trained on Property Maintenance

Unlike generic chatbots, AskLettie's AI is specifically fine-tuned on a massive proprietary dataset comprising real maintenance cases, appliance manuals, and boiler documentation. This technical training allows it to provide expert-grade triage with precision. Furthermore, the system features live internet access, enabling it to pull in up-to-the-minute data, such as weather reports or service statuses, to inform its diagnostics and responses, ensuring advice is contextually accurate.

Use Cases of AskLettie

Proactive Compliance for Self-Managing Landlords

Landlords managing their own portfolios can use AskLettie to automate the evidence-gathering process required for new legislation like the Renters' Right Act. The platform automatically builds the audit trail, logs all communications, and provides one-click legal reports. This transforms a manual, error-prone compliance task into an automated, reliable system, significantly reducing legal exposure and administrative overhead for individual property owners.

Operational Scalability for Letting Agencies

Agencies handling hundreds of properties can deploy AskLettie to standardize and scale their maintenance request intake. The AI acts as a first-line support agent, triaging and logging every issue from multiple properties simultaneously into a central dashboard. This prevents request overload on staff, ensures consistent and immediate tenant response, and allows human agents to focus on complex, high-priority cases, thereby improving operational efficiency and client service levels.

Tenant Empowerment and Self-Service Resolution

For common, non-urgent issues, AskLettie can access its database of thousands of appliance and boiler manuals to provide tenants with specific, step-by-step guidance for their exact make and model. This empowers tenants to safely resolve simple problems themselves, such as resetting a circuit breaker or troubleshooting a washing machine error code, leading to faster resolutions, reduced contractor call-out costs, and increased tenant satisfaction.

Emergency Triage and Priority Flagging

In cases of potential emergencies like water leaks, power failures, or gas smells, AskLettie's AI is trained to recognize severity through conversation and image analysis. It can immediately flag these as high-priority alerts in the landlord's dashboard and instruct the tenant on critical safety steps to take while awaiting a contractor. This ensures urgent issues receive immediate attention, even outside of business hours, helping to mitigate property damage and ensure tenant safety.

Frequently Asked Questions

How does AskLettie handle tenant onboarding?

Onboarding is an automated process managed from the web dashboard. After a landlord adds property details, they can invite tenants directly via a WhatsApp message or link. Tenants do not need to download any additional software or create new accounts. They simply initiate a chat with the provided Lettie number on WhatsApp, and the AI immediately begins assisting them, ensuring a frictionless and instant start to the service.

Is the AI's analysis and advice reliable for complex issues?

AskLettie is engineered for reliability through specialized training. Its AI core is not a general-purpose model; it is trained on a vast library of real maintenance cases and technical appliance manuals. It is designed for expert triage, not final diagnosis. Its role is to accurately categorize issues, gather precise information, provide basic troubleshooting from official manuals, and escalate complex cases to the human landlord or a qualified contractor with all necessary details pre-compiled.

What happens if a tenant needs to speak to a human?

The system is designed for seamless escalation. Tenants can always request to speak to a human at any point during the conversation. Furthermore, the landlord retains full visibility and control through the dashboard, where they can view the entire conversation log and intervene directly. The AI also automatically flags specific high-severity or complex cases for direct human review, ensuring a hybrid approach that combines AI efficiency with human oversight.

How does the platform ensure data privacy and security?

AskLettie operates with a strong commitment to data security. Communication occurs over WhatsApp, which uses end-to-end encryption. The web dashboard and central evidence locker are secured with standard industry protocols. Landlord and tenant data is not used for marketing purposes, as stated in the provided context. The audit trail is designed to be un-editable to maintain integrity, and data handling complies with relevant UK data protection regulations.

Pricing of AskLettie

AskLettie offers simple, tiered subscription pricing based on portfolio size, with discounts for annual billing. All plans include core features: 24/7 AI triage via WhatsApp, full web dashboard access, and complete issue logging.

Starter Plan: Priced at £10 per month (or £5/month when billed annually). This plan supports management for up to 2 properties, with a limit of up to 3 tenants per property. It includes automated tenant onboarding.

Professional Plan: Priced at £20 per month (or £10/month when billed annually). This plan is designed for larger portfolios, though specific property and tenant limits for this tier are not explicitly detailed in the provided context. It includes all Starter features.

A promotional offer provides 50% off the first three months for both plans using the coupon code FIRST3.