Cosy

About Cosy

Cosy is a comprehensive Slack-native application engineered to transform standard Slack workspaces into vibrant, self-sustaining communities. It is specifically designed for community managers, founders, and team leaders who utilize Slack as their primary community platform and seek to automate manual engagement tasks, foster deeper connections between members, and surface valuable insights without leaving the Slack environment. The core value proposition of Cosy lies in its ability to save administrators hours of manual effort each week through intelligent automation while simultaneously increasing member engagement and satisfaction. By operating entirely within Slack's interface, it eliminates the friction of external tools, ensuring a seamless experience for both admins and community members. Key functionalities include automated multi-step onboarding sequences, scheduled peer-to-peer introductions, a fully customizable and searchable member directory, and powerful content moderation and highlight tools. Cosy offers a free tier for communities of up to 250 members and a full-featured 30-day trial, making it an accessible and powerful solution for growing and managing engaged communities directly within the Slack ecosystem.

Features of Cosy

Automated Onboarding Sequences

Cosy enables the creation and automation of up to ten distinct welcome DM sequences, triggered automatically when a new member joins the Slack workspace. Administrators can configure these messages to be sent from themselves, a team member, or the Cosy bot. The system offers full customization over message content, including personalization with the member's name, links, and emojis. Crucially, it allows for precise scheduling with delays configurable in minutes, hours, or even months, ensuring timely and relevant communication. If messages are sent from a human profile, recipients can reply as in a normal DM conversation. This feature guarantees consistent, 24/7 onboarding, saving significant manual effort while ensuring no new member is overlooked.

Automated Member Introductions

This feature is designed to grow community engagement by automatically facilitating 1:1 connections between members. Administrators can opt members into a program where they are randomly paired and introduced via a three-person DM that includes both members and the Cosy bot. The introduction cadence is fully configurable, allowing matches every 1, 2, 3, or 4 weeks on a specific weekday and time (UTC). The introductory message template is customizable, and the algorithm intelligently avoids rematching members who have recently been introduced. This creates serendipitous connections on autopilot, fostering a more interconnected and engaged community network directly within Slack DMs.

Slack-Native Member Directory

Cosy provides a fully integrated, searchable directory of all community members without requiring anyone to leave Slack. Administrators can create custom profiles by defining up to ten fields, including text entry, single-select, and multi-select options. Members can be prompted to fill out their profiles via a bulk notification or an automatic DM sent 24 hours after joining. The directory is accessible via the Cosy app or a /member-directory slash command. Members can then search for keywords and filter to view only completed profiles, enabling them to easily find others based on skills, interests, or roles, thereby enhancing discoverability and networking within the community.

Content Moderation & Highlights

Cosy equips community managers with powerful tools to maintain quality and surface valuable content. The moderation system can instantly detect common spam techniques like duplicate posts and flag abusive language, helping to maintain a safe environment. For content discovery, administrators can use slash commands to instantly generate reports: /most-engaged-messages shows the top 10 posts in a specific channel; /most-engaged-messages-all surfaces the top 10 across all public channels; and /unreplied-messages lists public messages that have received no replies. This allows for quick identification of both high-engagement content and posts that may need moderator attention or encouragement.

Use Cases of Cosy

Scaling Community Onboarding for New Members

For fast-growing communities, manually welcoming each new member is unsustainable. Cosy automates this process with personalized, multi-step welcome sequences that can deliver essential information, resources, and calls to action over a configured timeline. This ensures every member, regardless of when they join, receives a consistent and warm introduction without burdening the community team, allowing them to focus on higher-value interactions and strategic growth initiatives.

Increasing Engagement Through Structured Networking

Passive communities can be transformed into active networks by using Cosy's automated member introductions. By systematically connecting members with shared interests or complementary roles on a regular cadence, the platform stimulates conversations and relationships that might not occur organically. This is particularly valuable for professional networks, mentorship programs, or any community where member-to-member value is a key success metric.

Creating a Centralized Member Resource Directory

Professional and niche communities often struggle with member discoverability. Cosy's Member Directory solves this by allowing members to create detailed profiles with custom fields (e.g., "Skills," "Industry," "Looking For"). This turns the community into a searchable talent pool or knowledge base, enabling members to find collaborators, experts, or peers with specific attributes directly within Slack, thereby increasing the utility and retention value of the community.

Proactive Community Health Monitoring and Curation

Community managers can proactively maintain a positive environment and highlight quality content using Cosy's moderation and highlight tools. Automatically flagging spam and abuse allows for quick intervention. Simultaneously, using slash commands to regularly surface "most engaged" and "unreplied" messages helps managers recognize active contributors, resuscitate unanswered questions, and curate weekly best-of content to showcase community value and stimulate further discussion.

Frequently Asked Questions

How does the automated onboarding work?

When a new member joins your Slack workspace, Cosy automatically triggers a pre-configured sequence of up to 10 direct messages. These can be scheduled to send immediately or with delays of minutes, hours, or months. You can customize the message content, including the member's name and relevant links, and choose whether the messages appear to come from you, a team member, or the Cosy bot. If sent from a human profile, the new member can reply directly to continue the conversation.

Can I control who gets introduced in the member introductions?

Yes, the introductions feature is opt-in for community members. Administrators can configure the program and members choose whether to participate. The pairing algorithm randomly selects from the pool of opted-in members on your chosen schedule (e.g., every week) while avoiding matches between people who have been recently introduced to ensure diverse connections.

Where is the Member Directory located, and how do members access it?

The Member Directory is fully native to Slack. Members can access it by clicking on the Cosy app in your Slack workspace or by using the /member-directory slash command in any public channel, which provides a direct link. There is no need to visit an external website or use a separate login.

What happens if a member replies to a DM from the Cosy bot?

The Cosy bot's functionality is currently designed for sending automated messages, not for processing or responding to replies. If an onboarding or notification DM is configured to be sent from the Cosy bot, it will not respond to member replies. For interactive sequences, it is recommended to configure messages to be sent from a human admin or team member profile.