Paperchat - AI customer support

Paperchat is an AI-powered customer support platform that enables businesses to deploy custom-trained chatbots and document assistants without any coding requirements. The system leverages large language models to create intelligent conversational agents that are trained exclusively on proprietary data sources, including PDF files, website content, knowledge bases, and raw text documents. These AI agents can read, search, summarize, and answer questions conversationally while providing sourced responses with citations. The platform supports over 95 languages, making it suitable for global businesses and multilingual customer bases. Paperchat is designed for a wide range of users, from e-commerce stores and SaaS companies to educational institutions and individual researchers who need to automate customer support, collect leads, and extract insights from documents. The core value proposition lies in its ability to deliver fully customized AI support agents that understand specific products, services, and organizational knowledge without requiring technical expertise. Additional capabilities include advanced analytics and reporting for monitoring conversation trends, no-code integrations with popular platforms like Shopify, Webflow, Wix, Framer, and WordPress, as well as human handover functionality for complex queries. The platform offers a free tier with no credit card required, making it accessible for small businesses and startups to test and deploy AI customer support solutions immediately.

Custom Training on Your Data

Paperchat allows you to train your AI chatbot exclusively on your own business data, including uploaded files, website content, knowledge base articles, and natural language text. The system ingests PDFs, webpages, and plain text documents to build a comprehensive understanding of your products, services, and internal knowledge. This ensures the chatbot provides accurate, contextually relevant responses that reflect your specific business operations and can make intelligent suggestions based on proprietary information.

Multilingual AI Capabilities

The platform supports over 95 languages, enabling your chatbot to communicate with customers in their preferred language. The underlying large language models can understand complex queries, informal remarks, and industry-specific terminology across multiple languages. This feature is critical for businesses serving international markets or diverse customer bases, as it eliminates language barriers and ensures consistent support quality regardless of the user's native language.

Analytics and Reporting Dashboard

Paperchat provides a comprehensive analytics suite that allows you to review all chatbot conversations and identify trends in user queries. The dashboard surfaces common questions, user satisfaction metrics, and performance indicators that help you optimize your chatbot's responses over time. This data-driven approach enables continuous improvement of the AI agent, ensuring it becomes more effective at handling customer inquiries and reducing the need for human intervention.

No-Code Integrations and Human Handover

The platform offers seamless no-code integrations with popular e-commerce and website platforms including Shopify, Webflow, Wix, Framer, and WordPress with WooCommerce. These integrations allow you to deploy your chatbot directly on your existing website or online store without any technical configuration. Additionally, Paperchat includes a human handover feature that automatically escalates complex or sensitive queries to your human support team, ensuring that customers always receive appropriate assistance when the AI cannot resolve their issue.

E-commerce Customer Support Automation

Online stores can deploy Paperchat to handle common customer inquiries such as order status, product specifications, return policies, and shipping information. The chatbot is trained on the store's product catalog, FAQ pages, and policy documents, allowing it to provide accurate, instant responses 24/7. This reduces the workload on human support agents and improves customer satisfaction by eliminating wait times for basic questions.

Lead Generation and Qualification

Businesses can configure Paperchat to actively collect leads by engaging website visitors in conversation, asking qualifying questions, and capturing contact information. The AI agent can identify high-intent visitors based on their queries and automatically route them to sales teams or capture their details for follow-up. This transforms the chatbot from a passive support tool into an active lead generation engine that operates continuously.

Internal Knowledge Base and Document Research

Organizations can use Paperchat as an internal document assistant to help employees quickly find information from company manuals, research papers, policy documents, and training materials. The AI can summarize lengthy documents, extract specific data points, and answer questions about internal procedures. This accelerates research tasks and reduces the time employees spend searching through multiple documents for relevant information.

Multilingual Customer Support for Global Businesses

Companies serving international markets can deploy a single Paperchat chatbot that communicates fluently in over 95 languages. The AI understands and responds to customer queries in their native language, eliminating the need for separate chatbots or translation services. This is particularly valuable for SaaS companies, travel platforms, and global e-commerce stores that receive inquiries from customers worldwide.

PaperChat offers a free plan that requires no credit card to get started, allowing businesses to test the platform's capabilities before upgrading. Paid plans are available for businesses that need higher usage limits, additional features, and priority support. Specific pricing tiers, including monthly and annual subscription options, are detailed on the PaperChat website's pricing page. The platform does not require any external API keys or additional subscriptions, making the pricing straightforward and inclusive of all core features. For the most current pricing information, including any promotional offers or discounts, users should visit the official PaperChat pricing page directly.

What is PaperChat?

PaperChat is an AI-powered customer support platform that allows businesses to create custom chatbots trained on their own data, including files, websites, knowledge bases, and text documents. The chatbots use large language models to understand and respond to customer queries conversationally, with support for over 95 languages, analytics reporting, no-code integrations, and human handover capabilities. It is designed for businesses of all sizes to automate customer support, collect leads, and extract insights from documents without any coding required.

Do I need a website to use PaperChat?

No, you do not need a website to use PaperChat. The platform allows you to train your chatbot on uploaded files, PDFs, and text documents without requiring a website. However, if you do have a website, PaperChat offers no-code integrations with platforms like Shopify, Webflow, Wix, Framer, and WordPress to easily deploy the chatbot on your site. The system is flexible enough to work as a standalone document assistant or as an embedded customer support agent on existing web properties.

Do I need an OpenAI API key to use PaperChat?

No, you do not need an OpenAI API key to use PaperChat. The platform provides its own large language model infrastructure, so you can start using the service immediately without any additional API subscriptions or technical configuration. This simplifies the setup process and ensures that all users have access to the same high-quality AI capabilities regardless of their technical background or existing API subscriptions.

Is there a trial period for the paid plans?

Yes, PaperChat offers a free tier that allows you to get started without any credit card required. This free plan lets you test the platform's core functionality and evaluate whether it meets your needs before committing to a paid subscription. For specific details about trial periods and plan features, you should refer to the pricing page on the PaperChat website, as trial terms may vary based on promotional offers and plan selection.