PollQR

About PollQR

PollQR is a specialized software platform designed to facilitate two distinct but complementary forms of audience interaction through QR codes: long-term feedback collection and real-time audience engagement. The product serves two primary user groups. For business owners, managers, and marketers, PollQR functions as a comprehensive QR code survey generator. It enables the creation of persistent, mobile-optimized feedback forms to capture customer insights, generate positive online reviews, and collect lead information over extended periods. For presenters, trainers, educators, and event organizers, the platform provides a robust live polling system. This allows for the creation of interactive, QR-code-based polls displayed during presentations, transforming passive audiences into active participants without requiring them to download a dedicated application. The core value proposition of PollQR lies in its dual specialization, offering deep functionality for both asynchronous survey campaigns and synchronous live interactions, all powered by AI-driven analytics to transform raw data into actionable intelligence. Its infrastructure includes professional form builders, a secure response database, real-time visualizations for live polls, and automated notification systems.

Features of PollQR

AI-Powered Sentiment Analysis

PollQR's advanced analytics engine automatically processes open-ended text feedback from surveys. It employs natural language processing to perform sentiment analysis, categorizing responses as positive, negative, or neutral. Beyond basic sentiment, the system identifies and extracts key themes and recurring keywords from customer comments. This allows users to instantly visualize what aspects of their service or product are most frequently praised or criticized, moving beyond simple star ratings to understand the qualitative "why" behind the feedback. The interface enables clicking on any identified keyword to instantly filter and read all associated comments.

Flexible QR Code Generation & Management

The platform provides a dedicated QR code generator tailored for both survey and live polling use cases. Users can create distinct, high-resolution QR codes for each survey or poll instance. For businesses, these codes are designed to be long-lived and can be printed on receipts, table tents, posters, or storefront windows for continuous data collection. For presenters, dynamic QR codes are generated for each live session. The system manages the backend link routing, ensuring scans direct users to the correct, mobile-optimized form or poll interface without any technical setup required from the creator.

Real-Time Live Polling & Visualization

For live presentations, PollQR offers a suite of interactive poll types including multiple choice, word clouds, ranking questions, star ratings, and email collection forms. Once a poll is launched, attendees scan the displayed QR code to submit their responses in real-time. The presenter's dashboard provides instant aggregation of results, which can be displayed to the audience with a single click. Visualizations include live-updating pie charts, bar charts, and data tables. Presenters have full control over when to reveal results, making it a powerful tool for guiding discussion and enhancing engagement during lectures, conferences, or workshops.

Centralized Data Collection & Export

All responses gathered through PollQR, whether from long-term surveys or live polls, are stored in a secure, organized database within the user's account. The platform includes configurable email notifications to alert users when new survey submissions are received. For comprehensive analysis and archival purposes, users can download their complete dataset at any time. Data is exported in standard .CSV (Comma-Separated Values) format, ensuring compatibility with external data analysis tools, spreadsheet software like Microsoft Excel or Google Sheets, and CRM systems for further processing or lead management.

Use Cases of PollQR

Retail & Hospitality Customer Feedback

Retail stores, restaurants, cafes, and service-based businesses can deploy PollQR surveys to gather continuous customer feedback. By placing QR codes on receipts, table tops, or at the point of sale, businesses can passively collect insights on customer satisfaction, product preferences, and service quality. The AI sentiment analysis helps quickly identify operational strengths and weaknesses, while the "nudge" feature can automatically direct satisfied customers to leave 5-star reviews on platforms like Google or Yelp, directly boosting online reputation and visibility.

Professional Training & Educational Sessions

Trainers and educators can significantly increase participant engagement and knowledge retention by integrating live polls into their sessions. Instead of a simple show of hands, instructors use PollQR to pose questions, conduct quizzes, or gauge understanding on complex topics. The real-time results provide immediate feedback on comprehension, allowing the presenter to adjust pacing or clarify concepts on the fly. This interactive approach breaks up monologues and makes learning more dynamic and participatory for attendees.

Conference & Event Audience Interaction

Event organizers and speakers at conferences, seminars, or town halls can use PollQR to make large-scale presentations interactive. Live polls can be used to survey audience opinions, prioritize discussion topics through ranking polls, or create engaging word clouds from attendee submissions. This functionality transforms passive listeners into active contributors, provides valuable content for speakers, and increases the overall memorability and perceived value of the event for all participants.

Net Promoter Score (NPS) Campaigns

Businesses aiming to systematically measure customer loyalty can utilize PollQR to implement best-practice Net Promoter Score surveys. The platform supports the standard NPS question format ("How likely are you to recommend us...") followed by open-ended questions for promoters and detractors. By distributing the survey via QR codes across customer touchpoints, companies can collect NPS data consistently over time. The integrated AI analytics then segment responses and analyze the verbatim feedback from promoters, passives, and detractors to provide a clear, actionable view of customer loyalty drivers and barriers.

Frequently Asked Questions

Do attendees need to download an app to participate in live polls?

No, participants do not need to download any dedicated application. The system is entirely web-based. Attendees simply use their smartphone's camera or a standard QR code scanner app to scan the QR code displayed by the presenter. This action directs them to a mobile-optimized web page where they can submit their poll response instantly. This frictionless approach ensures maximum participation rates.

What kind of data analysis does the AI sentiment tool provide?

The AI-powered sentiment analysis goes beyond simple metrics. It automatically reads all text-based feedback, assigns an overall sentiment score (positive, negative, neutral), and identifies the most frequently mentioned keywords and themes. This allows users to see, for example, that "wait time" is a common negative theme while "friendly staff" is a common positive one. Clicking on these keywords filters the database to show all related comments, enabling deep, qualitative analysis of customer feedback at scale.

Can I use PollQR for free?

Yes, PollQR offers a free tier to get started. This typically includes access to basic QR code generation and survey creation tools with limited responses. For ongoing business use or professional presenting, subscription plans (like the Pro plan mentioned) or pay-per-poll options (such as the $2.99 per live poll) are available. The free trial period, often 14 days for the Pro features, allows users to test the full platform capabilities before committing.

How do I display the live poll results to my audience?

Results are managed from the presenter's dashboard. While the poll is active, you can see the incoming responses in real-time. When you are ready to share the results with your audience, you simply click a "Reveal Results" or similar button within your PollQR account. This will generate a full-screen visualization (e.g., pie chart, bar graph) of the aggregated data. You then share this screen via your projector or video conferencing software, just as you would any other slide, for your audience to see.