Postal

About Postal

Postal is a comprehensive, AI-native virtual mailbox and business address service engineered to modernize and secure corporate mail management. It provides businesses with a permanent, professional street address suitable for all official communications, including those from government entities like the IRS, state agencies, vendors, and financial institutions. The core value proposition lies in transforming physical mail into a secure, searchable, and actionable digital workflow. Postal's platform leverages advanced artificial intelligence to automatically scan, summarize, categorize, and flag incoming mail, extracting critical data such as deadlines and action items. This service is architected for businesses of all stages and structures, including startups, remote teams, international companies seeking a U.S. presence, and regulated industries like insurance, accounting, and law. By combining a physical address with a digital AI mailroom and optional compliance support, Postal eliminates the inefficiencies and risks of using personal or shared office addresses, ensuring no important document is missed while maintaining stringent SOC 2 and HIPAA compliance standards for data security.

Features of Postal

AI-Powered Mail Processing

Postal's proprietary AI engine automatically processes all inbound mail. Upon scanning, it generates instant, concise summaries of each document, identifies urgency levels, and extracts key metadata such as sender information, due dates, and required actions. This feature transforms unstructured physical mail into structured, actionable data, allowing users to triage and manage their postal correspondence with the same efficiency as email, directly from a centralized dashboard.

Virtual Business Address

The service provides a legitimate, physical street address that businesses can use as their official mailing address for all purposes. This address is not a P.O. Box or a residential apartment, ensuring professional credibility for business registration, banking, licensing, and government correspondence. It serves as a permanent address solution, decoupling business operations from any specific physical office location and providing stability for remote or distributed companies.

Compliance and Security Framework

Postal is built to meet rigorous security and privacy standards, including SOC 2 and HIPAA compliance. All mail is processed within secure, access-controlled facilities. This framework is designed to safeguard Personally Identifiable Information (PII) and Protected Health Information (PHI), ensuring that sensitive client and business data contained within mail is handled with the highest level of security and in accordance with relevant privacy regulations.

Electronic Check Deposit & Mail Handling

The platform includes a dedicated financial processing feature. When paper checks are received, Postal scans them and provides a dashboard interface for users to request an electronic deposit. This integrates with banking partners to facilitate deposits via lockbox or remote deposit capture (RDC) services, accelerating cash flow by digitizing and automating the check clearing process without the need for physical bank visits.

Use Cases of Postal

Startups and Remote-First Companies

Startups and fully remote organizations utilize Postal to establish a professional business address without leasing physical office space. This provides legitimacy for company registration, investor communications, and vendor relationships. The AI mailroom enables founders and distributed teams to manage all corporate mail from anywhere in the world, ensuring critical legal or financial documents are never missed due to geographic dispersion.

International Businesses Expanding to the U.S.

Companies based outside the United States use Postal to quickly and securely establish a U.S. business address. This is essential for market entry, facilitating operations with U.S.-based clients, vendors, and financial institutions, and fulfilling state registration requirements. It provides a local presence for receiving official correspondence, tax documents, and client checks, which are then digitized and accessible globally.

Regulated Professions (Accounting, Law, Insurance)

Firms in highly regulated sectors leverage Postal for its secure, compliant mail handling and specialized support. The service ensures sensitive client documents are processed under HIPAA and SOC 2 frameworks. The optional compliance team assistance allows professionals to offload tasks like managing state filings, license renewals, and compliance-related mail, reducing administrative burden and mitigating risk.

Multi-Entity Management (Property Management, Family Offices)

Entities managing multiple LLCs, properties, or investment vehicles use Postal to consolidate mail from all entities into a single, manageable digital platform. This simplifies administrative overhead, provides a clear audit trail for all correspondence, and streamlines financial operations through features like electronic check deposit for rent payments or distributions.

Frequently Asked Questions

What is a virtual mailbox?

A virtual mailbox is a service that provides a physical mailing address where your business mail is received. Instead of being delivered to a physical office, the mail is received at a secure processing facility. There, each item is professionally scanned, and a digital copy is uploaded to a secure online platform. Postal enhances this model with AI-driven summarization, categorization, and action-item extraction, allowing you to view, download, forward, or request shredding of your mail from any internet-connected device, effectively functioning as a digital mailroom.

How does Postal handle check deposits?

When a paper check arrives at your Postal address, it is processed through the standard secure scanning procedure. The scanned image of the check is then made available within your Postal dashboard. From there, you can review the check and initiate a deposit request. Postal partners with your banking institution to facilitate the electronic deposit via industry-standard methods such as lockbox processing or Remote Deposit Capture (RDC), eliminating the need to physically transport the check to a bank.

What does Postal’s AI actually do?

Postal's AI performs several critical functions to automate mail management. First, it uses Optical Character Recognition (OCR) to convert scanned mail into machine-readable text. It then analyzes this text to generate a concise summary of the document's contents. The AI identifies the sender, categorizes the type of mail (e.g., invoice, legal notice, government correspondence), flags items that are time-sensitive or urgent, and extracts specific data points like due dates, amounts due, or case numbers. This structured data enables powerful search, filtering, and workflow automation.

Is Postal suitable for receiving packages?

Yes, Postal accepts packages from all major national and regional carriers, including USPS, UPS, FedEx, and DHL. When a package arrives, you will receive a notification. You can then log into your dashboard to view the scan of the package and its label. From there, you can instruct Postal on how to handle it, such as forwarding the package to a specified address, holding it for pickup, or, for certain items, having the contents scanned and uploaded digitally to your mailbox.