Rallied AI

Rallied AI is an innovative AI technician designed specifically for Managed Service Providers (MSPs) seeking to enhance their operational efficiency. By seamlessly connecting to an organization's entire technology stack, Rallied autonomously resolves Level 1 (L1) and Level 2 (L2) support tickets, allowing IT teams to focus on more strategic and high-value tasks. The solution enables communication via popular platforms like Slack and Teams, making interactions feel like engaging with a real coworker. Rallied AI eliminates the need for extensive setup and ongoing management that often plagues traditional AI tools. Its core value proposition lies in its ability to reduce manpower costs and streamline ticket resolution processes, ultimately saving time and resources for businesses looking to maximize their profitability and service quality.

Autonomous Ticket Resolution

Rallied AI can autonomously resolve a wide range of L1 and L2 support tickets, including password resets, account unlocks, and mailbox permissions. This functionality allows it to execute fixes, notify users, and update the ticketing system without human intervention.

Intelligent Ticket Triaging

The platform intelligently triages incoming requests by asking users relevant questions and categorizing issues by priority. It fills in triage fields and pulls documentation from integrated sources such as IT Glue or Hudu, routing tickets to the appropriate technician for resolution.

Seamless Onboarding and Offboarding

Rallied simplifies the onboarding process for new hires by handling tasks such as creating M365 licenses, Active Directory accounts, and updating the PSA. Similarly, it efficiently manages offboarding tasks by revoking access and reclaiming licenses when contractors leave.

Comprehensive Integration Capabilities

Rallied AI connects with a wide array of tools in your tech stack, including ConnectWise, Autotask, HaloPSA, and major platforms like M365, Entra ID, and Google Workspace. This extensive compatibility ensures that Rallied can work effectively within your existing environment without requiring extensive adjustments.

Efficient IT Support Operations

For MSPs dealing with high ticket volumes, Rallied AI significantly reduces the workload on L1 and L2 technicians, allowing them to spend less time on routine tasks and more time on impactful project work that drives business growth.

Cost-Effective Staffing Solutions

Hiring additional L1 technicians can be costly and time-consuming. Rallied AI offers a scalable alternative that addresses ticket volume without the need for hiring, thus conserving resources and ensuring efficient service delivery.

Enhanced User Experience

By providing immediate resolution for common IT issues like password resets or access requests, Rallied AI enhances the user experience for clients. This leads to higher satisfaction rates and a more positive perception of IT services.

Streamlined Workflow Management

Rallied effectively manages onboarding and offboarding processes, ensuring that new employees are quickly integrated and former employees are securely removed from the system. This reduces risks associated with access control and maintains organizational integrity.

What if it breaks something?

Rallied AI operates under customizable parameters, allowing you to define what actions it can perform autonomously and what requires human supervision. You can gradually increase its autonomy as your comfort level grows.

We've tried AI tools before. How is Rallied different?

Unlike other AI solutions that often require extensive setup and ongoing management, Rallied AI is designed to start working immediately after integration. It eliminates the need for a dedicated admin and provides straightforward functionality.

How quickly can we expect to see results?

Rallied AI can be fully operational within a week of deployment, significantly faster than many competing tools that take months to implement. This rapid onboarding process allows MSPs to start benefiting from its capabilities almost immediately.

What platforms does Rallied integrate with?

Rallied AI integrates with a wide range of tools, including PSA systems like ConnectWise and Autotask, RMM solutions like Datto RMM, and identity management services such as Okta and JumpCloud. This ensures compatibility with your existing tech stack.